Customer technical support Full Time

Hyderabad, Telangana, India
Innovalus

Dear Folks, 

Greetings from innovalus, 

Immediate opening for customer or technical support, 

Experience- 1 to 3 years

Notice period- 30 days

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Delivery of the highest degree of courtesy and professionalism regarding customer inquiries pertaining to products and services
• Assist customers in resolving many different issue types like billing, customer service, and/or technical support for handheld devices (iPhone, android etc.) for large communication provider
• Utilizing proprietary messaging technology to support and diagnose BOT fallout to prevent future fallout
• Identify other products and services for existing customers by maximizing their education on products and ensure revenue goals are met
• Achieve call center performance objectives personally and as a team
• Multi-channel (chat, email, messaging) universal agent duties
• Multi-tasking through different programs
• Ability to assist multiple customers simultaneously through chat platform
• Other duties may be assigned as required 

Regards,

Pooja